The support workspace software teams
have been missing
Your user reports from GitHub, Discourse, and email are resolved in one workspace by AI agents working across every channel with your team approving every action.
Why traditional support tools
Don't work for software teams
No GitHub or Discourse sync
Issues filed there go untracked and nothing comes in without manual effort.
Email arrives in isolation
Support requests come in with no visibility into your other support channels.
Context locked in silos
The same bug on GitHub, Discourse, and email looks like three separate problems.
Every resolution starts with a manual search
Documentation and past cases have no connection to incoming issues.
No path to the internal team
When a bug needs engineering, there's no clean handoff from the community thread.
Resolutions disappear
Closed threads don't become knowledge and the same questions keep coming back.
Engineering costs extra
Per-seat pricing keeps the people who can actually fix things out of the loop.
Support platforms serve customer service teams
Zendesk, Freshdesk, and Intercom are built for support agents managing tickets from a central dashboard. Most software teams are not running a customer service operation. They are handling:
- GitHub issues directly in GitHub
- Discourse topics directly in Discourse
- Support emails directly in their inbox
Three separate tools. No unified view. No AI connecting any of it.
SeaTicket serves software teams and their users
Connects all three into one workspace and brings AI agent into the workflow without asking your team or your users to change how they work.
This is not a faster helpdesk.
This is what support looks like when AI leads.
- Answers in minutes, not days
- Problems caught, not buried under new ones
- Context gathered instantly, not searched manually
- Knowledge saved, not lost after every close
- Support scaling, not slowing as you grow
Pick your channel. Meet your users where they are.
GitHub Issues Resolving
AI agents analyze every issue with full cross-channel context and post approved replies directly back to the original thread.
→ See how it works
Discourse Forum Issues Resolving
Every new discussion and reply triggers fresh AI analysis. Suggested actions wait for your team before anything executes.
→ See how it works
Customer Support Emails Resolving
Every incoming thread is analyzed, matched against past cases and documentation, and a draft reply is ready for your team to approve.
→ See how it worksBuilt to resolve. Designed to learn.
Everything in one workspace
Your issues, resolutions, projects, tickets, and team all in one place, connected and in sync.
AI agents resolve every issue
Reads across every source, connects the dots, and suggest a resolution the moment an issue surfaces.
Community issues become internal tickets
The AI suggests a ticket with full context preserved, so your team can get to work faster.
Spot what keeps coming back
Topic clustering surfaces recurring problems so your team fixes root causes.
Resolutions build your knowledge base
Save any approved resolution and your team and agents can build on it next time.
Your team approves every action
Every suggestion waits for team sign-off before anything posts, sends, or gets assigned.