Privacy Policy

Last Updated: February 2026

Effective Date: February 2026

This Privacy Policy explains how SeaTicket ("SeaTicket", "we", "us", or "our") collects, uses, discloses, stores, and protects your personal information when you access or use the SeaTicket website, web applications, products, services, APIs, documentation, and related features (collectively, the "Services"). Your privacy rights and how you can exercise them are also described below.

By using or accessing the Services, you agree to the terms of this Privacy Policy. If you do not agree, you should not use or access our Services.

1. Information We Collect

We may collect the following categories of information when you interact with the Services:

1.1 Personal Information You Provide

You may give us information directly when you:

  • Create or update your account
  • Sign up for a trial or subscription
  • Contact Support or Sales
  • Integrate SeaTicket with other systems (e.g., GitHub, email)
  • Participate in surveys or events

Examples:

  • Name, business email address, phone number
  • Company/organization name
  • Account credentials (username, password)
  • Billing information (if applicable)

1.2 Usage and Technical Information

We automatically collect technical and usage information when you access or use the Services, including:

  • Device and browser information (e.g., IP address, OS, browser type)
  • Log data (pages viewed, timestamps, actions taken)
  • Interaction metadata (features used, issue record metadata)
  • Integration transaction logs (timestamps, synced sources)

1.3 Issue & Ticket Content

When you use the core platform features, you provide issue/ticket content (titles, descriptions, attachments, metadata). This content may contain personal information of team members or customers you include in issues or tickets.

2. How We Use Your Information

We use information we collect to:

  • Provide, maintain, and operate the Services
  • Authenticate, manage accounts, and communicate with you
  • Synchronize issues and tickets from connected sources (e.g., GitHub, email)
  • Improve, enhance, and troubleshoot the Services
  • Personalize and optimize user experience
  • Comply with legal obligations

We do not sell your personal information to unrelated third parties.

3. Legal Basis for Processing (Where Applicable)

To the extent applicable under laws such as GDPR, we rely on one or more of the following legal bases when processing your personal data:

  • Performance of a contract or to provide Services you requested
  • Legitimate interests (e.g., service improvement, security), where such interests are not overridden by your data protection rights

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: trusted vendors who help us deliver the Services
  • Integrations: third-party platforms you connect within SeaTicket
  • Legal Requirements: when required by law or regulatory process
  • Business Transfers: in connection with a merger, acquisition, or sale (with notice)

We require all third parties to maintain confidentiality and use your information only for the agreed purposes. We will not disclose more than necessary.

5. Data Storage, Retention & Security

Your data is stored securely in our cloud infrastructure. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information only as long as needed to:

  • Provide and maintain the Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Once retention periods expire, we securely delete or anonymize your information.

6. Cookies & Tracking Technologies

We and our service providers may use cookies, web beacons, and similar technologies to support the Services, analyze usage, and improve functionality. You can manage cookie preferences via your browser settings.

7. International Data Transfers

SeaTicket may process and store your data on servers located in Singapore, the European Union, the United States, and other jurisdictions where we or our service providers operate.

Because data protection laws vary by country, your personal information may be transferred to and processed in countries outside your country of residence. Where required by applicable law, including the General Data Protection Regulation (GDPR), we implement appropriate safeguards for international data transfers, which may include contractual protections, standard contractual clauses, or reliance on adequacy decisions.

8. Third-Party Service Providers

To provide and operate the Services, SeaTicket may rely on trusted third-party service providers. These providers may process personal information only on our behalf and under appropriate confidentiality and data protection obligations.

Categories of third-party service providers may include:

  • Payment Service Providers

If you purchase paid Services, payment processing may be handled by third-party payment processors. These providers may process billing information and payment details necessary to complete transactions.

  • Artificial Intelligence Service Providers

SeaTicket may use third-party AI and machine learning service providers to support features such as classification, summarization, automation, and workflow assistance. Customer Content submitted to AI features may be transmitted to such providers solely for the purpose of delivering requested functionality.

Examples of AI providers may include cloud-based large language model providers such as Google (Gemini models) and OpenAI (GPT models).

  • Cloud Infrastructure and Hosting Providers

SeaTicket uses cloud hosting and infrastructure providers to operate, store, and secure the Services.

  • Communication and Analytics Providers

SeaTicket may use third-party services to support communications, system monitoring, and service analytics.

We require all third-party providers to process personal information only as necessary to provide their services to SeaTicket and in accordance with applicable data protection laws.

9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access, correct, update or delete your personal data
  • Object to processing in certain cases
  • Restrict processing
  • Data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at the contact information below.

10. Children & Minors

SeaTicket does not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy and revise the "Last Updated" date. Continued use of the Services after changes indicates acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

SeaTicket Data Protection Team

Email: info@seacloud-labs.ai

Address:

60 Paya Lebar Road, #12-03, Paya Lebar Square, Singapore